Support
How can we help?
Pick a topic to open a support ticket. We reply within 1 business day, and Application Pro members are prioritised.
Billing & paymentsPlans, receipts, cancelling a subscription or a payment that didn't go through.Resume & ATSYour score, the optimizer, or downloading your resume.Account & profileSign-in, your details, your date of birth or deleting your account.Something is brokenA page that won't load or a button that doesn't work.
Common questions
- How do I cancel my subscription?
- Go to Dashboard → Subscription and choose Cancel renewal. You keep access until the end of the period you paid for.
- My resume score is under 90%. What now?
- Open Resume & ATS and choose Optimize. Our AI rewrites it for your target job. If it can't improve your score, you aren't charged.
- Is my resume shared with employers?
- No. Your profile and resume are private. You choose when to apply, and applications go to the employer on their own site.
- I was charged but my plan isn't active.
- Payments can take a minute to confirm. If your plan still isn't active after 10 minutes, open a billing ticket with the email you paid with.
- Do you offer refunds?
- Contact us within 7 days of a purchase if something went wrong and we'll look into it.