Customer Support Specialist

About the role

Summit Ridge Financial is hiring a Customer Support Specialist to assist banking customers with account questions, online access issues, and routine transactions. This full-time hybrid role is based in Denver, CO, and involves supporting customers by phone, secure chat, and email. The position requires strong attention to detail and a commitment to clear, compliant communication.

Key responsibilities

• Respond to customer inquiries about accounts, payments, and online banking access
• Troubleshoot common digital banking issues and guide customers through steps
• Document case details and follow up within service-level targets
• Identify suspicious activity and route concerns to the appropriate team
• Maintain knowledge of policies and privacy requirements
• Collaborate with colleagues to improve support resources and customer outcomes

Requirements

• Two or more years of customer support experience, preferably in financial services
• High school diploma or equivalent; associate degree preferred
• Familiarity with customer relationship management or ticketing tools
• Strong written and verbal communication skills
• Ability to handle sensitive information with discretion
• Reliable internet access for hybrid work days