Customer Service Manager

About the role

VIS Group Inc is hiring a Customer Service Manager in Thompson Place, Thurston County. The Customer Service Manager performs day-to-day tasks within the customer service department and provides supervision, leadership, and support to customer service representatives. The role also includes representative duties such as answering phone calls, voicemail, and emails in a fast-paced environment and receiving walk-in visitors.

Key responsibilities

• Performs day-to-day tasks within the customer service department.
• Provides supervision, leadership and support to customer service representatives within the team.
• Answers phone calls, voicemail and emails in a fast-paced environment.
• Receives walk-in visitors and addresses issues/inquiries for resolution or referral.