Customer Service Advisor

About the role

Larkspur Household Services is seeking a calm and helpful Customer Service Advisor to support residential customers with billing questions, service changes and routine account enquiries. This is a full-time hybrid role based in Bristol, with part of the week spent in the office and part working from home after initial training.

Key responsibilities

• Respond to customer enquiries by phone, chat and email in a professional and friendly manner
• Resolve routine billing, account and service questions or route complex cases to the appropriate team
• Keep accurate notes of customer interactions in the internal case management system
• Follow up on open cases to confirm the customer has received a satisfactory outcome
• Identify recurring customer issues and share feedback with supervisors
• Meet agreed service quality and response time targets

Requirements

• Previous experience in a customer service or contact centre role
• Clear written and spoken communication skills
• Comfortable using computer systems and learning new software
• Good attention to detail and ability to keep accurate records
• Ability to remain patient and professional when handling difficult conversations
• Availability to work a rotating shift pattern between Monday and Saturday